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Refund Policy

The paragraphs below are also included in Club Vouchers “Terms of Use ”; we have extracted these important points to make them more visible and easier to find for your convenience.

 

This refund policy only covers and applies to unredeemed purchased eVouchers of type Deal and Gift. Any other eVoucher types issued by Club Vouchers like “Discount”, “Offer” and “Group” are considered promotional eVouchers that do not have a monetary price and they are excluded from this Refund Policy.

 

Our 10 days “No Questions Asked” Refund Policy

It is extremely important to us that you are happy with your “Deal” or “Gift” eVoucher purchase, we will do our best to satisfy your requirements. Our 10 calendar days “No Question Asked” Refund Policy is very transparent. You “The Customer” are entitle for a full refund of your purchase price for unredeemed “Deal” or “Gift” eVouchers within 10 calendar days inclusive the date of purchase and the date of claiming the refund.

 

Calculating the Refund Period

To calculate the refund period is simple, for example, if you made your purchase on the 10th of the month, your entitlement will start on that day the 10th and will end at midnight on the 19th, a straight forward 10 calendar days calculation. Unfortunately, we are unable to make any refunds after the refund period has elapsed, this is due to our present arrangement with our merchant members who supply you with these deals and offers. Please refer to “Understanding how refunds work” below for limitations as why we are unable to make a refund after the 10 days period has ended.

 

Understanding how refunds work

Club Vouchers acts as a marketplace platform for businesses (Merchants) to display and advertise their products and services to you “The Customer”. We have negotiated with many businesses to bring you great and exciting deals at lower rates and make them available to you through Club Vouchers website.

 

When we sell you an eVouchers, we are actually collecting the payment on behalf of the business (Merchant), we also agreed with the merchant to settle the collected payments twice a month. The first payment period usually falls on the 15th of the month. The second period usually falls at the end of the calendar month. This approximately 15 days’ cycle requires up to 4 days to settle the merchant account. Therefore the 10 days refund period is our maximum period that allows us to make a refund from the purchase date up to the 10th day inclusive before paying the merchant.

 

How to request a refund?

  • The best way to request a refund is to use our dedicated refund email address: refunds@clubvoucers.com
  • Once your request is received, a confirmation will be sent to you confirming that we have received your request.
  • If your request is made within the 10 days period, the refund will be automatically processed and we will inform you by email when completed.
  • If your request is made outside the 10 days period, we will turn down the refund as stated in our “Refund Policy” and for the reasons outlined in our Terms of Use.

Club Vouchers For Merchants is a great way to introduce new customers to your business and reward existing customers with a “Thank you” gift and discount offers. It is part of a “Customer Reward & Loyalty Programme” that works to bring your customers back in again at a very low cost to you.

All rights reserved © 2016 - Club Vouchers Ltd., registered in England & Wales, for more information contact: info@clubvouchers.com

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Club Vouchers is a public service offering discounted and promotional eVouchers with the opportunity to present and redeem at the chosen venue to make your experience more enjoyable.

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