FAQ-Frequently Asked Questions
What is Club Vouchers website?
Club Vouchers is an online marketplace designed exclusively for restaurants. We have made prior arrangement with participating restaurant to promote their business through Club Vouchers website. From time to time restaurants may try to increase their business by offering discounts, certain deals and offers. Club Vouchers website provides the platform for displaying those promotional offers to you.
What is a discount eVoucher?
Our discount eVoucher provides you with a range of 10%, 15% and up to %60 discount on your final table bill. When you purchase a discounted eVoucher for a nominal published prices depending on the amount of discount designated by the restaurant, all you need to do is present this at the restaurant within the validity period to apply the discount to your final bill.
What is a deal eVoucher?
These are set-deal eVouchers, a restaurant may introduce a reduced deal on the normal price they usually charge. A typical example of this: a normal price of £25 that may include a starter, main course, dessert and a drink is reduced to £16 on certain days of the week. You will be able to purchase this deal for a small price ranging from 99p to a maximum of £2.50 to get the savings. You are not committed in advance to pay the deal amount, your payment will be made to the restaurant at the time of your visit.
What is an Offer eVoucher?
A good example of this type of eVoucher: a restaurant may offer a Free bottle of wine with your meal for few guests, each restaurant have their own way of making this type of offer. You will be able to purchase the offer for a small price ranging from 99p to a maximum of £2.50 depending on the offer value.
What are the conditions shown on my eVoucher means?
When restaurants launch a promotional campaign, usually the campaign have certain conditions or limitations as how and when the eVoucher is valid. For example a restaurant may apply certain conditions on the days of the week when the eVoucher is accepted. Please read the conditions carefully before making any purchase, also these conditions are displayed on your eVoucher as a reminder alongside some guidelines for you to note.
Why I cannot see my eVoucher in my email box?
When you make a purchase, the eVoucher is sent to the email address you supplied at the point of registration, and another copy is stored in your user account for further reference. The most common reason for not being able to see your eVoucher in your email box is that it may have slipped into your Spam folder, this depends on your email box settings you have assigned. We recommend that you check your spam folder first before exploring other reasons.
How is my eVoucher delivered to my email box?
We use SendGrid for reliable email delivery of our eVouchers, in very rare cases where delivery was not successful, you may log into your user account and access your eVoucher. You can print or re-send the eVoucher again to your email address.
How do I redeem my eVoucher?
Redeeming is a process done at the point of presentation, you must show your eVoucher on your mobile device or in print. The staff at the restaurant will use our Android or iPhone App to validate your eVoucher, should this fail for any reason, another method is applied by entering the eVoucher number manually, should this fail for any reason the restaurant staff may log into their business account on Club Vouchers system using a local computer or through a device with an Internet connection and manually enter the eVoucher number for validation. As a last resort the restaurant may call us to validate your eVoucher.
What if I have a redeeming problem?
We would like you to feel that you are in good hands and we are always available to solve any issues. We do our best to help make your experience pleasant and enjoyable. Club Vouchers’ uses the latest technologies to ensure smooth and reliable exchange of information between our server and our participating restaurants. Sometimes for reasons beyond our control systems may be down or Internet connection not available to redeem your eVoucher correctly. In this case we ask the restaurant staff to give us a call to help solve the situation by accessing the system directly and provide back-up answers for the eVoucher in question.
How do I know my eVoucher status?
Your eVoucher has a status of “Current” when first purchased, this status is shown on your user’s account next to the eVoucher details. Your eVoucher can only be redeemed once, so make sure that your eVoucher have not been redeemed previously prior to your visit to the restaurant, otherwise you will be turned down and you will not be able to use it. Once the eVoucher has been redeemed, the status will change from “Current” to “Redeemed” and cannot be used anymore. Other possible status where the eVoucher cannot be used; if the eVoucher has been “Expired”or “Cancelled”.
What is the eVoucher number and how it is used?
When you purchase an eVoucher, the number is generated alongside the QR code which is electronically printed on the eVoucher itself. The QR code and the complete eVoucher number is used by the restaurant to identify the authenticity of the eVoucher, also it is used to verify the status of the eVoucher, for example if it has expired or it is being presented not in accordance with the required conditions stated on the eVoucher.
Why should I pay for discount, deal or offer eVouchers?
Our Discount, Deal and Offer eVouchers are guaranteed to bring you top savings. The higher your table bill the more savings you are likely to make. A good example of this: a table bill of four people or more may have a bill value of £100, applying a discount of 15% eVoucher reduces your bill to £85. When you purchase a 99p eVoucher, your total saving would be £14.01 for this example. We have waved our fees to the restaurant to get higher discount rates and better deals. In many cases restaurants are reluctant to give higher discount rates if we were to add our charges on top of the discount, by waving our charges we are able to get better rates for you.
How do I claim a refund on my purchased eVoucher?
Promotional eVouchers have very small purchase value ranging from 99p to a maximum of £2.50. We are only able to make a full refund by online transfer directly to a UK bank account. We are unable to make any refund directly to the credit card you used during your purchase, this is because refunds are controlled by bank and online gateway charges in addition to administration charges which normally exceeds the amount we charge for the eVoucher. Therefore it is not possible to process a refund to your credit card which may further incur additional charges in some cases exceeds the eVoucher value. You may claim a refund within 14 days from the date of purchase, this period is calculated from the date you made the purchase and the date you are claiming the refund.
How does my User Account work?
The User Account is created to keep track of any purchases of your eVouchers. The account is free and does not commit you to any purchase. When you login to your account, the first screen you see is your Dashboard which contains some history and statistical information. You can view and print your eVouchers, update your profile and some other system settings that may help your visit experience more enjoyable.
When I purchase an eVoucher, where is it stored?
All types of eVouchers are stored in your user account under the tab (Your eVouchers). It is not possible to make a purchase without creating an account first. In addition to your user account, we always send your eVoucher to the email address you provided, just make sure it does not slip into your Spam folder or into any other folder.
What happens if there is a dispute with the restaurant I am visiting?
Most our customers have experienced great service and no real issues to report of any kind, in fact the majority have praised and enjoyed great savings. All our participating restaurants have agreed to our Terms of Service before they can offer any promotional material. However, if you feel you need to talk to us about a specific issue, you may use our online form or contact us directly by phone, we are happy to help whenever we can.
Why can’t I redeem my eVoucher after the expiry date?
The expiry date plus other conditions and limitations for the discount, deal and offer eVouchers are assigned by the restaurant, and only the restaurant decides as when to end the promotional campaign period. Simply most restaurants will not accept any eVoucher after the stated expiry date has elapsed.