Refund Policy | Terms of Service
The paragraphs below are also included in Club Vouchers “User-Terms of Service”. We have extracted these important points to make them more visible for your convenience.
Promotional eVouchers have very small purchase value ranging from 99p to a maximum of £2.50. We are only able to make a full refund by online transfer directly to a UK bank account. We are unable to make any refund directly to the credit card you used during your purchase, this is because refunds are controlled by bank and online gateway charges in addition to administration charges which normally exceeds the amount we charge for the eVoucher. Therefore it is not possible to process a refund to your credit card which may further incur additional charges in some cases exceeds the eVoucher value.
Our guaranteed 14 days refund policy
It is extremely important to us that you are happy with your purchased eVoucher and we will do our best to satisfy your requirements. Our 14 calendar days “No Question Asked” Refund Policy is very transparent. You “The Customer” are entitle for a full refund of your purchased price for unredeemed eVouchers within (14) calendar days inclusive the date of purchase and the date of claiming the refund.